Shipping Policy

Shipping Area

Mansfield Pump Shop delivers products ANYWHERE IN AUSTRALIA - (Subject to conditions). We also offer delivery outside of Australia and New Zealand. Due to fluctuating freight charges ALL orders are subject to delivery quotation.

We will contact you directly to finalise all shipping. Please email us at to make special arrangements.

No goods over 20 Kg can be sent to a PO Box

Instore Pickup - This option allows you to pick up your order from our Mansfield store at no added cost. Once your order has been placed, we will contact you to let you know when your order will be available for pickup. (Our operating hours are between 8:00am to 5:00pm Monday to Friday and 9am-12.30pm on Saturday).

Terms & Conditions

Items will not be Shipped or released until payment is received in full.

Limitation of Liability

Mansfield Pump Shop will under no circumstances, to the extent permitted by law, be liable for any damages or loss whatsoever, whether direct, indirect, punitive, special, or consequential. Nor will Mansfield Pump Shop be liable for any loss of profits that are directly or indirectly related to the use of or, the inability to use, the Mansfield Pump Shop Web Site, even if advised of the possibility of such damages or that such damages were foreseeable.

Where Mansfield Pump Shop is unable to exclude liability for breach of terms and/or conditions of any implied warranty by virtue of any statute, then its liability shall be limited to any one or more of the following:

If the breach relates to products.

the replacement of the goods or the supply of equivalent goods;
the repair of the goods;
the payment of the cost of replacing the goods or of acquiring equivalent goods; or
the payment of the cost of having the goods repaired; or
If the breach relates to services supplied or offered.
the supplying of the services again;
or the payment of the cost of having these services supplied again.


The information contained within this Web Site is provided by Mansfield Pump Shop in good faith that the information is accurate and current and is represented in accordance with Australian law.

To the extent that this law is not in accordance with the country within which you reside or are accessing this Web Site, this disclaimer does not apply to you and you should refrain from accessing and purchasing from it. If you proceed and do access and purchase from any or all of Mansfield Pump Shop Web Site you acknowledge that you agree with the Terms and Conditions contained herein and agree to indemnify Mansfield Pump Shop of any damages, losses or costs you incur as a consequence.

Mansfield Pump Shop makes no representations or warranties of any kind, expressed or implied, as to the operation of the site or the information, content and materials, including the currency, accuracy or completeness, of any content or any information provided by third parties, on or through the any or all of Mansfield Pump Shop Web Site. Mansfield Pump Shop disclaims the accuracy of all descriptions and specifications of the products included on its Web Site.

Mansfield Pump Shop will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Mansfield Pump Shop will not guarantee that your access to any Mansfield Pump Shop Web Site, or the functions contained within will be uninterrupted or error free.

Mansfield Pump Shop will not guarantee that any errors will be corrected or that the Web Site or the server is free of viruses, malicious computer code transmitted on or through the Web Site or other harmful components.

Prices and products are current at the time of listing on our website but are subject to change without notice. In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Mansfield Pump Shop shall have the right to review any orders placed for products listed at the incorrect price and resubmit an order confirmation showing corrected pricing for customer approval.


Mansfield Pump Shop does not include insurance as part of any product purchased; this will need to be purchased separately to protect our customers from any lost goods. Mansfield Pump Shop does not accept liability for any goods lost in transit without insurance.

Damaged Goods

Please verify that your goods have been shipped without damage when receiving stock. No signed goods returned will be accepted as damaged in transit if signed for without notification to the shipping company.


Mansfield Pump Shop reserves the right to change the freight and handling costs as we see fit. Some products carry Special Delivery Conditions and may cost more than the standard site quoted rates when shipping outside metro areas.

Refunds & Exchange/ Repairs

If you are able to provide satisfactory proof of purchase, Mansfield Pump Shop may offer you a repair, exchange or refund on most merchandise. Refunds will be given using Direct Deposit.

If you have simply 'changed your mind' or made 'incorrect decision', Mansfield Pump Shop may offer you Store Credit or exchange if the product is returned to us as new condition and the Store Credit or exchange is sought within a reasonable period of time.

Please Note: Refund will NOT be issued in case of 'changed your mind' or 'incorrect decision'.

If you believe an item is faulty, we may need to send the item to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair.


We at Mansfield Pump Shop value the relationship we have with our customers and we are committed to responsible information handling practices. Your privacy on the Internet is important to us. Because we gather certain types of information to process orders, we want you to understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather, how we use it, and how to correct or change it.

ALL personal information collected on will be treated in strict confidence and will not be passed on to third parties.

Credit Card details are securely collected at the time of payment for the sole purpose of transmitting to the banks for processing. No Credit card information is ever physically stored in the Mansfield Pump Shop database.

We are committed to the Privacy Principles under the Privacy Act 1988 - available at: Access date:01/05/2005

We use the information you provide in order to 1) fulfil requests for products, services or information, 2) provide customer services, 3) administer promotions, 4) offer new products, 5) tailor our online or in-store offerings to your preferences, 6) administer surveys, 7) send marketing communications or 8) other business purposes.

We request that children under 17) do not submit or post any information to the site without a parent or guardian's consent. We will not request or knowingly collect from a child any information online that can be traced to the child, such as an e-mail address, name, or information about the child's family. Unless a parent or guardian consents to such use in advance, we will not knowingly use information that a child provides to us for any marketing, selling or promotional purposes.

Also, please note that you may receive business-related communications such as order confirmations, product recall information, Newsletters or other administrative communications.

If you have any further questions please contact us through the contact form.


Many of our products are sold with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Full details of your consumer rights may be found at

Please Note: For security purposes you maybe required to provide additional forms of identification.